Brief Program Description

The Certificate in Travel and Tourism provides current insight into the main aspects of travel and tourism. It covers air travel, marketing, customer care, tour guiding and resort representation, international tourist destinations, business communication, and IT.

Career Opportunities

The graduates of the Certificate in Travel and Tourism would typically be recruited for:

• Travel Agent
• Tour Operator
• Airline Service Agent
• Travel Consultant
• Ground and Water Transport Agent
• Reservation Agent
• Conference/Event Planning
• Ticket Agent
• Travel Information Agent
• Travel Specialist
• Visitor Information Counsellor
• Guest Services Agent/Representative
• Receptionist
• Administrative Assistant
• Booking Agent

Admission Requirements

• Minimum Grade 12 or equivalent Canadian qualification.
• If English is not a student’s mother tongue, they are required to have an IELTS level 6.0 OR equivalent (in the case of other testing standards) to be admitted to the course. If on starting the program, their language proficiency proves to be significantly lower than what is expected of an IELTS 6.0, they will be required to take an English course at Focus College before being able to continue with their program studies.

Who Will Benefit?

The Certificate in Travel and Tourism Program is suitable for a wide range of candidates including:

• recent high school graduates or adults returning to education
• individuals in employment who wish to enhance their career prospects or start their own business

Required Textbooks

The students will be provided with list of reference books for courses as the program proceed.

Require Equipment

Windows Based Computer, Office 365, Good Internet Connection

Other Materials

Students will be given access to the online class notes and video recordings wherever applicable.

Homework Hours

Approximately 10-15 hrs/week is required from students to be successful in this fast paced and intensive program.

Delivery Methods

• On-site delivery
• Distance delivery
• Combined delivery (on-site and distance)

Learning Objectives and Outcomes

The Certificate in Travel and Tourism has a range of aims relating to academic and vocational progression. These are to develop:

• a basis for future career and personal development.
• research and study skills.
• ability to manage and absorb large amounts of information.
• transferable skills and the ability to be flexible and work co-operatively with others.
• the ability to take responsibility for one’s own learning.
• organizational, research and investigative skills, and develop skills in planning and organizing and require students to investigate in-depth problems and issues.
• critical and evaluative thinking looking at key issues and problems from a managerial perspective.
• key skills and knowledge in marketing, economics, and customer service
• sound product knowledge of international destinations, and relevant practical technical skills in for example tour guiding, itinerary preparation, fare calculations and document completion.
• managerial competences in the meaningful travel and tourism context of tour operations and retail travel.
• a scope for an in-depth look at the key issue of sustainability.

Student progress/ assessment methods:

Assessments use a mix of continuous assessment, Quizzes, Mid Term and Final Exams. Each course (unit) has a series of assessments which the candidate is required to pass (test banks, quizzes, case studies, essays, projects, presentations, final course exam, and often a mid-course exam too). The allocation of grades awarded are as follows:

90-100%             A+     Excellent

80-89%               A       Good

70-79%               B       Fair

60-69%               C       Pass

Below 60%                  Fail

Attendance expectations:

Students are required to maintain minimum 80% attendance throughout the program.

Dress Expectations

Not applicable.

Graduation Requirements

To graduate, students must pass all units throughout the program at a minimum of Grade C.

Program Organization

The Certificate in Travel and Tourism program consists of 1 year of study. Review the following information indicating mandatory courses and duration.