We held a two-day Customer Service Training on February 17–18, 2026 at the Abbotsford Centre, led by Prabhsharan Kaur from Focus College. The training was all about practical communication skills for great customer service, both in person and online. Learners worked on how to speak clearly and professionally, build quick rapport, stay positive, and handle everyday customer situations. We also covered how to respond to questions efficiently, manage complaints, and deal with conflict in a calm, respectful way. It wasn’t a “sit and listen” session. Participants jumped into group discussions, role-plays, and real-life scenarios that felt like actual workplace situations. This gave them a chance to practice active listening, empathy, problem-solving, and professional tone in a supportive environment. Everyone stayed engaged and brought strong energy, sharing ideas, asking smart questions, and working well as a team. We also spent time on one of the toughest parts of customer service: handling upset or difficult customers. Learners practiced how to stay calm under pressure, de-escalate tense moments, and offer solutions that keep things moving in a positive direction. We also highlighted how important teamwork, cultural awareness, and flexibility are when working with people from different backgrounds. Overall, the session was informative, hands-on, and confidence-boosting. Learners left with stronger communication skills and a clearer sense of how to deliver a solid customer experience in a real workplace.  

Focus College joined the Central Okanagan Career & Education Expo 2026 at the Coast Capri Hotel in Kelowna, and the place was buzzing. With 45+ exhibitors in the room, attendees got a real snapshot of what employers are hiring for right now, plus info on career programs and opportunities to start (or level up) their education through post-secondary options. At our booth, the top fan-favorites were Community Support Worker, Virtual Assistant, and Bylaw Enforcement Level 1 & 2, lots of great convos with people exploring practical, job-ready pathways. Big thanks to Black Press for running a well-organized event, and to everyone who stopped by to connect with our team.

Food Handler Safety Training is an engaging, hands-on course that meets British Columbia food handler training requirements. The training was delivered at WorkBC Abbotsford on January 27, 2026, and is designed for anyone who prepares, handles, or serves food in a professional setting. Certification details: After completing the course, students will complete the final exam later through the government website. Upon successful completion, they receive a Food Handler Certificate that is valid for 5 years and recognized by public health authorities across British Columbia. By the end of the program, students can demonstrate the ability to: Prevent food-borne illness through safe handling practices Comply with BC food safety regulations and standards Improve workplace safety and reduce contamination risks Increase customer confidence through safe food service Prevent cross-contamination between food, surfaces, and utensils Apply proper personal hygiene to avoid contamination Maintain regular cleaning and sanitizing of equipment and food-contact surfaces For more information about food safety training please make a call (778) 624-2010