Microsoft Word 365 — 2.5 hrs

This course introduces students to the fundamental features of Microsoft Word, including copy and paste, find and replace, zoom settings, and basic document formatting. Students will learn to identify key Word features and apply simple formatting techniques to create polished documents.

Microsoft Excel 365 — 2.5 hrs

This course introduces Microsoft Excel, focusing on its use as an electronic spreadsheet. Students will learn basic terminology, explore the program’s features, and identify its key elements. By the end of the course, students will be able to demonstrate foundational skills for effectively using Microsoft Excel.

Fundamentals of Medical Terminology  — 25 hrs

Upon successful completion of this course, students will be able to understand the importance of medical terminology and its proper use for interacting with professionals and performing medical tasks. They will analyze and synthesize medical language by identifying and understanding the meanings of basic medical word parts, including roots, prefixes, and suffixes. Students will recognize and apply medical terms related to each body system, including common disorders, symptoms, and treatments. They will also correlate medical word parts with their usage in anatomy, pathology, procedures, treatments, and specialties, and interpret common medical abbreviations and acronyms. Additionally, students will build composite medical terms, define terms related to diseases and pharmacology, and name laboratory and diagnostic terms.

Privacy, Professionalism and Ethics — 15 hrs

Upon successful completion of this course, students will understand the principles of risk management and the medicolegal responsibilities of a health records and registration specialist. They will become familiar with the Freedom of Information & Protection of Privacy Act (FIPPA), BC legislation, and the role of the Office of the Privacy Commissioner. Students will learn the concepts and terminology related to personal health information access, consent and authorization management, and the policies and practices for managing privacy, releasing information, and tracking requests. Additionally, they will understand their personal responsibility for maintaining the privacy and confidentiality of health information.

Understanding the Health Records and Registration Clerk Field  — 12 hrs

This course introduces students to the roles and responsibilities of health records and registration clerks. Students will analyze the basic administrative team structure, patient registration processes, and general bookkeeping for the cashier role. Topics covered include terminal digit order filing, chart numbers, hospital account types, and the legal and ethical standards related to document management and confidentiality. Students will also explore the importance of maintaining competence in health records and administrative processes to ensure continued professional awareness. No additional materials are required for this course.

Communication and Critical Thinking in the Healthcare Environment  — 15 hrs

This course introduces students to effective communication strategies in a healthcare environment, focusing on interactions with colleagues and patients within a hospital setting. Students will learn various communication methods and techniques, developing the ability to choose the most appropriate style for different situations. The course also covers virtual communication platforms for direct communication and meetings. In addition, students will explore critical thinking skills, understanding their importance in fast-paced environments. They will apply core critical thinking skills, differentiate between deductive and inductive reasoning, identify barriers to critical thinking, and learn to evaluate situations to make logical conclusions.

Professional Development — 5 hrs

This course teaches students how to design and prepare an effective cover letter and resume while identifying key job-searching skills. Students will also learn the various aspects of the interview process, including preparation, communication, and follow-up. Upon successful completion, students will demonstrate their ability to conduct a professional telephone interview with an instructor.

Final Examination — 3 hrs

This exam serves as an assessment of the student’s learning outcomes at the final stage of the program. Upon completion, students will receive a skill-level evaluation based on the knowledge and competencies acquired from all completed courses to date, providing a comprehensive overview of their progress and achievement throughout the program.